Westlinks Helpline Manager offers a robust 24/7 scheduling solution, utilizing Twilio technology to facilitate seamless digital voice connections. Originally designed to cater to 12-step recovery help lines, this versatile tool is equally adaptable for any situation where automated call routing is essential.
Key Features
Availability Management: Agents can easily specify their availability.
Advanced Scheduling: Create schedules weeks or months in advance.
Voicemail Transcription: Unanswered calls are transcribed and emailed to stakeholders.
Custom Greetings: Personalize greetings for a professional touch.
Simple IVR: Route calls efficiently, including specialized routing for specific scenarios.
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