Westlinks Phone
Westlinks Phone with Phone Number
$32/Monthly
$0.019/minute usage
one-time setup fee $129
Schedule a Free Demo
This easy to use Twilio based application makes and receives phone calls in your web browser, integrates with Zendesk and includes a built in simple CRM allowing you to match inbound calls with known contacts, easily add new contacts, and take notes and schedule return calls.
- Receive inbound calls on your browser
- Make outbound calls from your browser
- Built in lightweight CRM to manage your callers
- Match inbound calls with your contact records by caller ID
- Take notes during calls and save to contact record
- Schedule callback dates
- Send callbacks to your calendar
- Send and Receive SMS messages
- Detailed call logging
- View transcribed voicemail messages
- Receive transcribed voicemail messages via email
- Integrate your Zendesk helpdesk directly into the platform
- Read and reply to Zenddesk records associated directly to your contacts
- Managers get email of call activity
- Multiple agents may use the platform concurrently allowing overlapping conversations
- Online/Offline switch to allow agents to log in and out or step away
Here's how it works... When you click the button and submit the form, we do the following:
- Build a fresh server just for you
- Install the latest version of WESTLINKS phone
- Notify you when it is done
Then what?
But there is more needed before it's ready to use. Here's what you will do next:
- Log into Westlinks and go to your application management page
- Choose a phone number for the app. This is the number your callers will reach you at. You can choose any number by area code, city name or even a sequence of numbers
- Set up your domain name. You can purchase a new domain name directly on Westlinks. This is built in and managed on the product page.
- Or you can choose to use your own domain, such as phone.YOURDOMAIN.com. We will help you with this
Westlinks will help you through each of these steps so you can be up and operational as quickly as possible.
This product is a distributed application built and maintained by Westlinks Online. We stand behind our products and strive to provide the best quality and support possible allowing our valued customers the peace of mind that they are getting a high return on investment. Here are some details of how this product operates from an operational standpoint.
- Receive inbound calls on your browser
- Make outbound calls from your browser
- Built in lightweight CRM to manage your callers
- Match inbound calls with your contact records by caller ID
- Take notes during calls and save to contact record
- Schedule callback dates
- Send callbacks to your calendar
- Send and Receive SMS messages
- Detailed call logging
- View transcribed voicemail messages
- Receive transcribed voicemail messages via email
- Integrate your Zendesk helpdesk directly into the platform
- Read and reply to Zenddesk records associated directly to your contacts
- Managers get email of call activity
- Multiple agents may use the platform concurrently allowing overlapping conversations
- Online/Offline switch to allow agents to log in and out or step away
