Payment Policy

This payment policy sets out to describe how Westlinks Online, LLC charges and collects payments for services.

One-Time Charges

We collect one-time payments for certain services:

  • Creation and configuration of cloud servers
  • Installation of software
  • Freelancer Retainer Funding

Automatic Recurring Billing

We provide many services subject to monthly billing. Customers are expected to maintain a default payment method in order to continue using these services. Failure to maintain a default payment method will result in suspension and eventual cancellation of services.

Acceptable payment methods

We accept the following payment methods

  • Credit card
  • PayPal
  • ACH/eCheck (bank transfer)

Service Activation

Your services will commence upon approval of your payment submission and continue monthly until cancellation. Services purchased using credit cards and PayPal are typically approved immediately. Services purchased using ACH/eCheck payments are subject to a delayed hold -- as much as 7 days -- until successful transaction completion.

Some products and services are charged incrementally on a daily basis. You may make pre-payments to any monthly invoice. The invoice will continue to accrue daily charges and is still liable for payment at the end of the month.

In the event of cancelling a service, customers are required to first pay for any unpaid amounts.

If there is a balance remaining after pre-payments at the end of the month, we charge the account's default payment method.

Past Due Accounts

Services provided are subject to suspension or cancelation in the event of payment failure. In the event that an invoice is not paid on time (per the Invoice Date), we try charging all other payment methods on file. If payment is unsuccessful, the account is considered past due and we take the following steps

  • We email the account owner (the designated payer).
  • Existing services continue to run
  • We place the account on hold which prevents creating new services
  • Technical support is suspended

If the account remains unpaid for more than 7 days, the account is considered suspended and we take the following action:

  • We power down any servers
  • We redirect logins to the payment page

to restore a suspended account, the account owner must log in and pay the balance. If the account remains unpaid for more than 14 days, we take the following action:

  • All of the accounts services are permanently deleted and cannot be recovered


Refunds will not granted for any purchase to which the customer has agreed to this policy. In the event of a dispute or misunderstanding we will do whatever is possible to remedy the situation through offering alternative services to compensate accordingly.

Credit Card Expirations and Updates

If your credit card is due to expire during the course of your subscription, we will notify you via email and/or telephone call. We will provide you with a link to your payment methods page where you can update your payment method or add a new one.

If you wish to change credit cards during the course of an active subscription, you may do so by accessing the payment methods page.