Acceptable Use Policy

IMPORTANT: This policy has been adapted almost verbatim from Twilio.com//legal/aup. We agree with everything in the policy and as such could not have written it better. We will in time make adjustments to make it ours. We appreciate the work required in writing the document and are making no attempt to claim it as our work. Thank you.

LAST UPDATED October 30, 2018

This Acceptable Use Policy (“AUP”) describes actions that Twilio/Westlinks Online prohibits when any party uses Twilio/Westlinks Online’s Services. This AUP is incorporated by reference into, and governed by the Terms of Service or other similar written agreement between you (Customer) and Twilio/Westlinks Online (the “Agreement”). The Agreement contains definitions of capitalized terms not otherwise defined in this AUP and takes precedence over any conflicting provisions in this AUP.

Policy

You may not use the Twilio/Westlinks Online Services without agreeing to this AUP. Thus, you agree not to use, and not to encourage or allow any End User to use, Twilio/Westlinks Online Services in the following prohibited ways:

Using the Twilio/Westlinks Online Services to encourage any illegal, fraudulent, abusive, or other activities that materially interfere with the business or activities of Twilio/Westlinks Online.

Attempting to bypass or break any security mechanism on any of the Twilio/Westlinks Online Services or using the Twilio/Westlinks Online Services in any other manner that poses a material security or service risk to Twilio/Westlinks Online or any of its other customers.

Reverse-engineering the Twilio/Westlinks Online Services in order to find limitations, vulnerabilities, or evade filtering capabilities.

Launching or facilitating, whether intentionally or unintentionally, a denial of service attack on any of the Twilio/Westlinks Online Services or any other conduct that materially and adversely impacts the availability, reliability, or stability of the Twilio/Westlinks Online Services.

Transmitting any material that contains viruses, Trojan horses, spyware, worms or any other malicious, harmful, or deleterious programs.

Using the Twilio/Westlinks Online Services in any manner that materially violates the following: (a) industry standards, policies and applicable guidelines published by (i) the CTIA (Cellular Telecommunications Industry Association), (ii) the Mobile Marketing Association, or (iii) any other generally recognized industry associations; (b) carrier guidelines and usage requirements as communicated in writing by Twilio/Westlinks Online to you.

Engaging in any unsolicited advertising, marketing or other activities prohibited by applicable law or regulation covering anti-spam, data protection, or privacy legislation in any applicable jurisdiction, including, but not limited to anti-spam laws and regulations such as the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act.

Using the Twilio/Westlinks Online Services in connection with unsolicited or harassing messages (commercial or otherwise), including unsolicited or unwanted phone calls, SMS or text messages, voice mail, or faxes.

Using the Twilio/Westlinks Online Services to harvest or otherwise collect information about individuals, including email addresses or phone numbers, without their explicit consent or under false pretenses.

Using the Twilio/Westlinks Online Services to engage in, or in connection with fraudulent activity.

Using the Twilio/Westlinks Online Services to receive, send or otherwise process Protected Health Information as defined by the Health Insurance Portability and Accountability Act of 1996 as amended, unless you have signed a Business Associate Agreement with Twilio/Westlinks Online or your use of the Twilio/Westlinks Online Services fits within the “conduit” or some other exception for requiring a Business Associate Agreement.

Violating or facilitating the violation of any local, state, federal, or foreign law or regulation, including, but not limited to, laws and regulations regarding the transmission of data or software.

Using the Twilio/Westlinks Online Services to transmit any material that infringes the intellectual property rights or other rights of third parties.

Using the Twilio/Westlinks Online Services to transmit any material that is, facilitates, or encourages libelous, defamatory, discriminatory, or otherwise malicious or harmful speech or acts to any person or entity, including but not limited to hate speech, and any other material that Twilio/Westlinks Online reasonably believes degrades, intimidates, incites violence against, or encourages prejudicial action against anyone based on age, gender, race, ethnicity, national origin, religion, sexual orientation, disability, geographic location or other protected category.

Using the Twilio/Westlinks Online Services to transmit any material or content that is offensive, inappropriate, pornographic, obscene or otherwise objectionable to any person or entity who did not provide prior express consent to receive such material or content.

Creating a false identity or forged email address or header, or phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message or phone call.

Phone Number Reclamation

All phone numbers are subject to rules and restrictions imposed by telecommunication carriers. In order to comply with such rules and restrictions, Twilio/Westlinks Online may, in its sole discretion, reclaim your phone numbers that do not have adequate usage, as determined by such telecommunication carriers. Twilio/Westlinks Online, however, will use commercially reasonable efforts to (i) provide notice to you prior to any phone number reclamation and (ii) to work with telecommunication carriers to prevent the reclamation of any phone numbers.

This AUP has examples of restricted behavior, but does not list all restricted behaviors. Ultimately, Twilio/Westlinks Online will decide whether your use violates the AUP.

While we’ve done our best to make our AUP complete, readable, and understandable, you may still have additional questions. We get that. So, feel free to contact our support team at help@twilio.com.

Or, if you prefer, you may write to us at:

Westlinks Online Inc.
326 W 49th St New York, NY 10019